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Refund Policy | Dundab Food Concept | Authentic Nigerian Food Exports

Refund Policy

Home / Refund Policy

Our Refund & Return Policy

At Dundab Food Concept, we take pride in the quality of our authentic Nigerian food products. This policy outlines our approach to refunds and returns for international customers.

Last Updated: December 2023

1. General Refund Policy

Due to the perishable nature of our food products and international shipping requirements, we generally do not accept returns or offer refunds for change of mind or incorrect ordering.

Quality Guarantee

We stand behind the quality of our products. If you receive items that are damaged, spoiled, or do not meet our quality standards, we will work with you to find a satisfactory solution.

2. Eligibility for Refunds & Replacements

We may consider refunds or replacements in the following circumstances:

Situation Eligibility Required Action
Damaged During Shipping Full refund or replacement Provide photos within 48 hours of delivery
Product Spoilage Replacement or credit Provide photos and batch information
Wrong Items Sent Full refund or correct items sent Contact within 7 days of delivery
Quality Issues Case-by-case assessment Detailed description and evidence

3. Non-Refundable Situations

The following situations are generally not eligible for refunds:

  • Change of mind or personal preference
  • Incorrect ordering by customer
  • Customs delays or import restrictions in your country
  • Failure to provide correct shipping address
  • Products damaged due to improper storage after delivery
  • Natural variations in agricultural products

Important Notice

Customers are responsible for ensuring that imported food products comply with their country's import regulations. We cannot issue refunds for products seized by customs authorities.

4. Refund Request Process

Follow these steps if you believe you qualify for a refund or replacement:

1

Contact Us

Reach out within 48 hours of delivery via WhatsApp or email

2

Provide Evidence

Send clear photos/videos showing the issue with your order

3

Assessment

Our team will review your case within 3-5 business days

4

Resolution

We'll propose a solution: refund, replacement, or store credit

5. Refund Methods & Timing

Approved refunds will be processed using the original payment method whenever possible:

  • Bank Transfers: 7-14 business days for processing
  • Store Credit: Immediate issuance for future purchases
  • Replacements: Shipped within 5-7 business days of approval

Shipping Costs

For eligible returns, we cover the cost of return shipping. Original shipping fees are non-refundable unless the error was on our part.

6. International Shipping Considerations

As an international food exporter, please note these important considerations:

  • Shipping times may vary due to customs processing
  • Products may be subject to inspection by customs authorities
  • Seasonal variations may affect product availability and quality
  • We cannot control temperature conditions during transit

7. Product-Specific Policies

Certain products have specific considerations:

Product Type Special Considerations
Fresh Produce Natural variations in size, color, and appearance are normal
Grains & Flours May settle during shipping; weight is measured before shipping
Oils & Liquids Check packaging immediately for leaks upon delivery
Dried Products Texture may vary based on humidity and storage conditions

Need Help With a Refund?

If you have questions about our refund policy or need to request a refund, please contact us:

+234 916 730 4642 | +234 703 312 1630

dundabglobal@gmail.com

Response Time: 24-48 hours

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