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Data Privacy & Protection | Dundab Food Concept | Authentic Nigerian Food Exports

Data Privacy & Protection

Home / Data Privacy

Your Privacy Matters to Us

At Dundab Food Concept, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information.

Last Updated: December 2023

1. Information We Collect

We collect information that helps us provide our services and improve your experience with Dundab Food Concept.

Type of Data What We Collect Purpose
Personal Information Name, email, phone number, shipping address Order processing and delivery
Payment Information Payment method details (processed securely by payment providers) Transaction processing
Communication Data Messages, inquiries, feedback Customer service and support
Technical Data IP address, browser type, device information Website optimization and security

2. How We Use Your Information

We use your personal data for specific, legitimate business purposes:

  • Process and fulfill your orders for authentic Nigerian food products
  • Provide customer support and respond to your inquiries
  • Send order confirmations, shipping updates, and delivery notifications
  • Improve our website, products, and services
  • Comply with legal obligations and prevent fraud
  • Send marketing communications (only with your explicit consent)

Legal Basis for Processing

We process your data based on: (1) Contractual necessity to fulfill your orders, (2) Legal compliance requirements, and (3) Your consent for marketing communications.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal data to third parties. We may share your information with:

  • Shipping Partners: To deliver your orders (DHL, FedEx, etc.)
  • Payment Processors: To securely process your payments
  • Service Providers: Companies that help us operate our business
  • Legal Authorities: When required by law or to protect our rights

All third-party partners are required to protect your data and use it only for the services they provide to us.

4. International Data Transfers

As an international food export business, your data may be transferred and processed in countries outside your residence, including Nigeria, the UK, US, and European countries.

Data Protection Standards

We ensure appropriate safeguards are in place for international data transfers and that all data processing complies with applicable data protection laws.

5. Data Security

We implement robust security measures to protect your personal data:

  • Encryption of sensitive data during transmission
  • Secure storage systems with access controls
  • Regular security assessments and updates
  • Staff training on data protection practices
  • Physical security measures at our facilities

6. Your Data Protection Rights

You have rights regarding your personal data:

Right Description
Access Request copies of your personal data
Rectification Correct inaccurate or incomplete data
Erasure Request deletion of your personal data
Restriction Limit how we use your data
Portability Receive your data in a usable format
Objection Object to certain data processing

To exercise any of these rights, please contact us using the information below.

7. Data Retention

We retain your personal data only for as long as necessary:

  • Order Data: 7 years for tax and legal compliance
  • Customer Records: 5 years after last transaction
  • Marketing Data: Until consent withdrawal or 3 years of inactivity
  • Website Analytics: 26 months from last visit

8. Cookies and Tracking

Our website uses cookies to enhance your browsing experience:

  • Essential Cookies: Required for website functionality
  • Analytical Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Used with your consent for personalized content

You can control cookie preferences through your browser settings or our cookie consent banner.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.

10. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication.

Data Protection Questions?

If you have any questions about our data practices or wish to exercise your rights, please contact our Data Protection Officer:

+234 916 730 4642 | +234 703 312 1630

dundabglobal@gmail.com

3, Onanuga Street Off Oyesiku Alapere Estate Road Alapere Ketu Lagos

Contact Our Data Protection Team