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Terms and Conditions | Dundab Food Concept | Authentic Nigerian Food Exports

Terms and Conditions

Home / Terms and Conditions

Dundab Food Concept Terms & Conditions

Please read these terms and conditions carefully before using our services or purchasing our products. By accessing our website or placing an order, you agree to be bound by these terms.

1. General Information

Dundab Food Concept ("we," "our," or "us") operates the website dundabglobal.com and specializes in exporting authentic Nigerian food products to customers in the UK, US, and Europe.

These Terms and Conditions govern your use of our website and the purchase of our products. We reserve the right to update these terms at any time without prior notice.

2. Ordering and Payment

All orders are subject to product availability and acceptance by Dundab Food Concept. We reserve the right to refuse or cancel any order for any reason at our discretion.

Payment Terms

Payment must be made in full before orders are processed and shipped. We accept payments through bank transfers and other agreed-upon methods. Prices are subject to change without notice.

  • All prices are quoted in US Dollars, British Pounds, or Euros depending on your location
  • Customs duties, taxes, and import fees are the responsibility of the customer
  • Payment must be completed within 7 days of order confirmation

3. Shipping and Delivery

We ship our products internationally to the UK, US, and Europe. Delivery times may vary based on destination and customs processing.

  • Shipping costs are calculated based on weight, destination, and shipping method
  • Delivery times are estimates and not guaranteed
  • Customers are responsible for providing accurate shipping information
  • We are not liable for delays caused by customs, weather, or other unforeseen circumstances

4. Returns and Refunds

Due to the perishable nature of our food products, we generally do not accept returns or offer refunds. However, we stand behind the quality of our products.

Quality Guarantee

If you receive products that are damaged, spoiled, or do not meet our quality standards, please contact us within 48 hours of delivery with photographic evidence. We will review each case individually and may offer replacements or credit at our discretion.

5. Product Information

We make every effort to accurately display our products, including descriptions, images, and nutritional information. However, slight variations may occur in natural products.

  • Product images are for illustrative purposes only
  • We are not liable for allergic reactions - customers are responsible for checking ingredients
  • Storage instructions should be followed to maintain product quality

6. International Regulations

Customers are responsible for ensuring that imported products comply with their country's food import regulations. Dundab Food Concept is not liable for products seized by customs authorities.

7. Limitation of Liability

To the fullest extent permitted by law, Dundab Food Concept shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products or services.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Nigeria. Any disputes shall be subject to the exclusive jurisdiction of the Nigerian courts.

Questions About Our Terms?

If you have any questions about these Terms and Conditions, please contact us:

+234 916 730 4642 | +234 703 312 1630

dundabglobal@gmail.com

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